Congratulations on purchasing your GYES pistol. GYES prides itself on being the only certified service provider of GYES pistols in the Turkey. Pursuant to GYES’s Limited Lifetime Warranty Policy, GYES will repair defects in material or workmanship associated with the firearm without charge to the original purchaser for as long as you own the handgun. (This agreement is not transferable; its benefits apply only to the original retail purchaser. Firearm accessories are not covered under this policy).
Please send the attached Product Registration Form within 30 days upon purchase to register your pistol with GYES. Proof of purchase, including a receipt or invoice, must be provided with your registration. Forms can be submitted either by certified or registered mail. Forms may also be printed, filled out and emailed to the address provided on the form.
To make a repair claim, contact GYES at: Çerkeşli Mahallesi, Valiler Bulvarı, Uzuntarla Sokak No:7, 41455 Dilovası/Kocaeli, or email [email protected], or call +90 (216) 232 49 37 for instructions on how to return your pistol. Do not return your GYES pistol for service without prior authorization.
When contacting customer service, please have the owner’s name, address, model and serial number available. This information will help the service representative to expedite your request.
This warranty does not cover loss, theft, deliberate damage, corrosion, neglect, abuse or unreasonable use, misuse, defects or malfunctions resulting from misuse, ammunition failures or use of defective or improper ammunition, lack of maintenance, non-factory part installations, alterations or modifications to the firearm, disassembly beyond the field stripping instructions in the product’s manual (where applicable), normal or ordinary wear and tear, criminal misuse, negligence, use under the influence of drugs or alcohol, or cosmetic damage that does not hinder the performance of the product.
To the full extent permissible by applicable law, GYES, and their employees, agents, distributors and partners do not make, and are not entitled or authorized to make, any warranty of any kind, express or implied, with respect to the firearm, INCLUDING WITHOUT LIMITATION ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE. The only limited warranty provided is from GYES, pursuant to terms and limitations stated herein. Nothing contained herein shall be interpreted as an implied or express warranty on behalf of GYES or as an implied or express warranty by GYES beyond the terms above.
TO THE FULLEST EXTENT ALLOWABLE BY LAW, GYES DISCLAIMS ALL IMPLIED WARRANTIES AND MAKES NO OTHER EXPRESS WARRANTIES.
GYES shall not be liable for any incidental, special or consequential damages that result from the performance and use of the products, even if GYES has been advised of the possibility of such damages. Applicable law may not allow the limitations of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Please note: GYES reserves the right to make substitutions on warranty coverage for any reason, including but not limited to available parts. If GYES determines that the pistol is not repairable, we will replace the pistol with a pistol of similar feature and product class at GYES’ sole determination and at no replacement cost to you.
Some states do not allow the exclusion or limitation of incidental or consequential damages, or allow limitations on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary by state to state.
Please send the GYES Product Registration form within 30 days of purchase to register your GYES pistol. Proof of purchase, including a receipt or invoice, must be provided with your registration. Forms may be submitted either by certified or registered mail, or via electronic mail, to the address provided on the form. To obtain warranty service, you must return your pistol to GYES. Do not attempt to return your pistol to GYES without first contacting the company.
You can contact GYES by email at [email protected] or via the company website at the address Contact. An Authorized GYES Representative can determine if GYES factory service is required and how to proceed.
If your pistol must be returned to the GYES factory, you will be responsible to pay the freight charges to GYES. Before any pistol is returned to GYES, you must get a Return Authorization (RA) number from us. Pistols returned to GYES without an RA number may be denied warranty service.
When the GYES pistol is received it will be inspected to determine if it is a proper claim for warranty repair. GYES will pay the freight charges to return the repaired pistol to the owner’s FFL of choice. GYES is not responsible for transfer fees at the FFL.
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